Your privacy is our priority

xc999's Privacy Policy — Your data is fully protected

This policy clearly explains how your personal information is collected, used, and stored at xc999. We follow SSL encryption and strict data protection practices.

1. Introduction & Scope

xc999 is a trusted platform for online gaming players in Bangladesh. We believe your personal privacy is a fundamental right. This privacy policy ("Policy") explains how xc999 ("we", "us", "Platform") collects your personal information, the purposes for which it is used, how long it is retained, and how it is kept secure.

This policy applies to all services, features, and activities on xc999's website xc999.bar. By registering, logging in, or using any service on our platform, you are considered to have accepted the terms of this policy. We may update this policy as needed and will notify you of any significant changes.

Important: This policy is written in Bengali and applies to players in Bangladesh. You must be at least 21 years old. We do not knowingly collect information from minors; if we become aware of any such information, it will be deleted immediately.

2. What Information We Collect

xc999 collects only the information necessary for the safe operation of the platform, improving service quality, and meeting legal obligations. A detailed breakdown of the information collected is provided below.

2.1 Information You Provide Directly

When you create an account or use our services, the following information may be collected:

  • Full name and date of birth (for identity verification)
  • Email address and mobile number
  • Residential address
  • Payment information (partial bKash, Nagad, Rocket, Upay or bank account numbers — we do not store full details)
  • Copy of identity document (where applicable — national ID or passport)

2.2 Automatically Collected Information

When you visit our website, the following technical information may be collected automatically:

  • IP address and device type
  • Browser type and language settings
  • Session duration and navigation patterns on the website
  • Information from cookies and similar tracking technologies
  • Transaction history and gaming activity (within the account)

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third-party sources — such as identity verification services or payment processors. This information is used solely for fraud prevention and legal compliance.

3. Purpose of Data Use

xc999 uses your information only for the legitimate purposes listed below. We do not sell your information to advertisers or third parties.

Identity Verification & Account Management

Information is used to create accounts, enable secure login, and confirm user identity.

Financial Transaction Processing

To securely process deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.

Customer Service & Support

Your information is needed to provide prompt and effective assistance with your enquiries and complaints.

Fraud Prevention & Security

Information is analysed to detect suspicious activity and maintain platform security.

Legal Compliance & Regulation

Certain information must be retained for specified periods to comply with applicable laws and regulations.

Service Improvement

Anonymised statistics are analysed to further improve the user experience.

4. Data Sharing & Disclosure

xc999 never sells your personal information. However, information may be shared with trusted third parties in the limited, specific circumstances below:

  • Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
  • Identity Verification Services: Minimal information may be shared with accredited providers for secure account verification.
  • Legal Authorities: Information may be provided to government or judicial authorities under a court order, lawful investigation, or legal obligation.
  • Technical Service Providers: Technology providers that assist with website operation and maintenance may access limited information under strict confidentiality agreements.
Commitment: No third party is permitted to use your personal information for their own marketing or any other purpose. All third parties are contractually bound to uphold xc999's privacy standards.

6. Data Retention & Security

xc999 takes industry-standard technical and organisational measures to protect your information.

6.1 Security Measures

  • Data transmission secured with SSL/TLS encryption
  • Stored data is kept in encrypted format
  • Only authorised staff can access personal information
  • Regular security audits and vulnerability assessments are conducted
  • Round-the-clock monitoring for detection of suspicious activity

6.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be kept for the legally required period due to legal obligations. After this period, information is securely deleted or anonymised.

In the event of a data breach: If a significant data breach occurs, xc999 will notify affected users as quickly as possible and take remedial action.

7. Your Data Rights

xc999 believes you should have full control over your own information. Your key rights are described below:

Right of Access

You have the right to know what information we hold about you and to receive a copy of it.

Right of Rectification

You may request correction of any inaccuracies in the information we hold about you.

Right of Erasure

In certain circumstances you may request deletion of your information, though legal limitations apply.

Right to Object

In certain cases you have the right to object to the processing of your information.

Right to Data Portability

You may request your information in a structured, machine-readable format.

Right to Restriction

In certain circumstances you may request that processing of your information be temporarily restricted.

To exercise these rights, contact us at: [email protected] — we provide 24/7 support via live chat and email.

8. Protection of Minors

xc999 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect personal information from minors or provide services to them.

Age verification is mandatory during the registration process. If we are informed that a minor's information exists in our database, we will immediately close that account and securely delete the associated information. If a parent or guardian believes their minor child has used our platform, please contact [email protected].

9. Policy Changes & Updates

xc999 reserves the right to review and update this privacy policy as needed. In the event of changes:

  • You will be notified of significant changes via your registered email or through a notice on the platform.
  • Continued use of the platform after an update will be considered acceptance of the revised policy.
  • We will endeavour to provide previous versions of the policy upon request.
  • The latest version will always be available at xc999.bar/privacy-policy.

10. Contact & Complaints

If you have any questions, concerns, or requests regarding this privacy policy, xc999's support team is always ready to help.

  • Live Chat: Instant support 24 hours a day, 7 days a week — in both Bengali and English.
  • Email: [email protected] — we aim to respond as quickly as possible.

If you submit a request to exercise your data rights, we will verify and act on it within the legally required timeframe. Information may not be provided or amended until your identity is confirmed — this is for your own security.

Need more information?

You can find answers to common questions on our FAQ page, or speak directly with our support team.

View FAQ