xc999 Terms & Conditions

To participate on the xc999 platform, every user must meet the following eligibility requirements. These conditions are necessary for the proper operation of the platform and the protection of its users.

1.1 Age Requirement

To open an account on xc999 and take part in any gaming activity, a user must be at least 21 (twenty-one) years of age. This platform is operated exclusively for those aged 21 and above. The platform may at any time request a copy of a national identity card or other government-issued document to verify age.

1.2 Residency Eligibility

This platform is operated with users in Bangladesh in mind. However, it is the user's responsibility to ensure that using online gaming services is lawful under the laws of their own location or country. xc999 does not provide legal advice on this matter.

1.3 One Account Policy

Each individual may register only one account. If the same person is found operating multiple accounts, all accounts will be closed immediately and the associated balances may be forfeited.

Creating an account on xc999 is free and straightforward. However, all information provided at the time of registration must be accurate, complete, and up to date.

2.1 Required Registration Information

• Full name (as per national identity card)
• A valid and active mobile number
• Email address (optional, but recommended)
• Date of birth (for age verification)
• Payment method details (bKash, Nagad, Rocket, or Upay number)

2.2 Account Security

After registration, the user must create a strong password. Login credentials such as username and password must never be shared with any third party. Any unauthorized access to your account or suspicious activity must be reported to the xc999 support team immediately.

2.3 Updating Information

If any account details change (such as a mobile number or payment method), the user must update them promptly through xc999's support channels. xc999 will not be held responsible for any transaction delays caused by outdated information.

xc999 supports Bangladesh's most popular mobile banking methods. All financial transactions are processed securely through SSL encryption technology.

3.1 Accepted Payment Methods

xc999 supports the following payment methods:

• bKash — instant deposits and withdrawals via mobile banking
• Nagad — post office-based digital payment service
• Rocket — Dutch-Bangla Bank's mobile banking service
• Upay — UCB Bank's digital wallet
• Bank Transfer — major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

3.2 Minimum Deposit Amount

The minimum deposit amount across all payment methods is ৳100 (one hundred taka). Deposits below this amount will not be accepted.

3.3 Withdrawal Terms

• Minimum withdrawal amount is ৳1,000 (one thousand taka)
• Withdrawals are generally processed within 10 to 45 minutes
• Withdrawal requests must be made through the same payment method used for the deposit
• Withdrawals may be delayed if identity verification has not been completed

3.4 Transaction Security

Every transaction is recorded and stored in the user's account history. If you experience any issue with an authorized transaction, contact support through the 24/7 support channel.

xc999 offers bonus deals for its players. Each bonus comes with specific terms that the user must read before claiming.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example:

• Deposit ৳1,000 → ৳1,500 bonus → total balance ৳2,500
• Deposit ৳14,000 or more → bonus capped at ৳10,000 → total balance ৳24,000

4.2 Wagering Requirements

The wagering requirement on the welcome bonus is 10 times (10x), and it applies only to the bonus amount — not the deposit amount. Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before bonus winnings can be withdrawn.

4.3 General Bonus Rules

• Bonus balances cannot be withdrawn directly until the wagering requirement has been met
• Multiple bonuses cannot be active at the same time unless specifically approved
• If any manipulation or misuse of bonuses is detected, the bonus and related winnings will be cancelled
• xc999 reserves the right to modify, suspend, or cancel any bonus offer at any time
• Each promotion may have a specific validity period; expired bonuses will be cancelled automatically

4.4 VIP Program

Regular players have the opportunity to join xc999's VIP program. The program is divided into five tiers:

• Bronze: up to 0.2% weekly cashback
• Silver: up to 0.3% weekly cashback
• Gold: up to 0.5% weekly cashback
• Platinum: up to 0.6% weekly cashback
• Diamond: up to 0.8% weekly cashback

Advancement to a VIP tier depends on the player's consistent activity and engagement with the platform.

xc999 offers a range of entertainment gaming services including slot games, live casino, and cricket betting. Every game is operated under a fair play policy.

5.1 Fair Play Policy

RNG (Random Number Generator) technology is used in all games to ensure random outcomes. No game result is predetermined, and each round is conducted independently.

5.2 Sports Betting Rules

• Once betting odds are set, they will not change, except when a game is suspended
• If an event is cancelled or not completed, the bet amount will be refunded
• If incorrect odds are displayed due to a technical error, xc999 reserves the right to cancel the affected bet
• Coordinated betting from multiple accounts on the same event is strictly prohibited

5.3 Game Technical Issues

If a game is interrupted mid-session due to a technical fault, xc999 will provide a fair resolution based on recorded data. xc999 will not be held responsible for game losses caused by internet disconnection.

xc999 is committed to maintaining an orderly and safe gaming environment. To this end, all users must follow the code of conduct below.

6.1 Prohibited Activities

The following activities are strictly prohibited on the xc999 platform:

• Money laundering or use of illegal funds
• Providing fraudulent information or operating an account under another person's identity
• Using software bots, automated programs, or artificial intelligence to gain an unfair advantage
• Exploiting platform vulnerabilities or bugs to gain an undue advantage
• Claiming bonuses from multiple accounts in a coordinated manner
• Harassing other players or xc999 staff

6.2 Respectful Behaviour

Users must behave respectfully toward other users and xc999 representatives in live games or chat services. Use of abusive, threatening, or discriminatory language will result in account suspension.

6.3 Copyright & Intellectual Property

Copying, distributing, or modifying any content, game interface, or software on the xc999 platform without permission is prohibited by law.

xc999 gives the highest priority to the personal data and financial security of its users. All our transactions and data storage processes are conducted under SSL encryption technology.

7.1 Data Protection

Personal information provided by users — such as name, mobile number, and financial details — is not sold or transferred to third parties. Data is used solely for the purpose of providing services, verifying identity, and meeting legal obligations.

7.2 Password Security

• Use a strong password (combining uppercase letters, lowercase letters, numbers, and special characters)
• Change your password regularly
• Do not share your password with any third party
• If you notice any suspicious activity, contact support immediately

7.3 Privacy Policy Reference

Detailed information about the collection, storage, and use of personal data is available on xc999's Privacy Policy page. The Privacy Policy applies alongside these terms and conditions as an inseparable part of them.

Under certain circumstances, xc999 reserves the right to temporarily or permanently suspend a user's account.

8.1 Grounds for Suspension

• Violation of any clause in these terms and conditions
• Suspicion of fraudulent or deceptive activity
• Failure to cooperate with identity verification
• At the direction of law enforcement authorities
• Evidence of operating multiple accounts

8.2 Measures During Investigation

Withdrawal access on an account may be temporarily suspended while an investigation is ongoing. Once the investigation is resolved, the user will be notified by email or through a support channel.

8.3 Voluntary Account Closure

A user may request to close their account at any time by contacting support. All valid balances may be withdrawn before closure, however any conditional bonus balances will be forfeited.

xc999 is committed to providing the highest quality of service, however the platform's liability is limited in certain circumstances.

9.1 Service Disruption

The service may be temporarily disrupted due to technical maintenance, cyberattacks, internet outages, or unforeseen circumstances. xc999 will not be liable for any user losses in such situations, but service will be restored as quickly as possible.

9.2 Third-Party Services

Third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe operate on the xc999 platform. xc999 bears limited responsibility for faults in the games and software of these providers.

9.3 Gaming Losses

Gaming is a form of entertainment and financial risk is inherent to it. xc999 is not liable for financial losses resulting from a player's own decisions. Always play within your means.

9.4 Accuracy of Information

Every effort is made to keep all information displayed on the platform accurate. However, if any incorrect information is displayed due to a technical error, xc999 reserves the right to correct it, and transactions made on the basis of that error may be reviewed.

xc999 reserves the right to amend, change, or update these terms and conditions at any time.

10.1 Notice of Changes

Users will be informed of significant changes through the platform or via their registered contact method. Minor edits may take effect without prior notice.

10.2 Meaning of Continued Use

Continued use of the platform after changes have been made will be taken as acceptance of the new terms. If a user does not agree to the new terms, they may request to close their account.

10.3 Version Effectiveness

The most recently published version of these terms and conditions will always be in effect. Older versions will automatically become void.

xc999 places the highest importance on responsible gaming. We believe gaming should be a source of enjoyment, never a cause of stress or problems.

11.1 Healthy Gaming Habits

• Always play for entertainment, not as a way to earn money
• Never place larger bets to try to recover money you have lost
• Set a specific budget for playing and stick to it
• Take regular breaks and keep your playing time limited
• Avoid playing during times of financial difficulty or emotional stress

11.2 Support Tools

If you feel gaming is getting out of control, you can request the following through xc999 support:

• Setting deposit and betting limits
• Temporary self-exclusion (for a period of your choice)
• Permanent account closure

To learn more about responsible gaming, visit xc999's Responsible Gaming page.

If you have any questions, comments, or complaints regarding these terms and conditions, xc999's support team is available around the clock to assist.

12.1 Support Channels

• Live Chat: Use the platform's live chat for 24/7 instant support
• Email: [email protected] — support is available in both Bengali and English

12.2 Complaints Process

To resolve any complaint or dispute, please contact the support team first. xc999 aims to review and resolve all complaints within a reasonable timeframe.

12.3 Language & Legal Interpretation

These terms are written in Bengali. In the event of any language discrepancy or ambiguity, xc999's interpretation will be considered final.